Privacy Policy
The Herbo Care (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy describes how we collect, use, store, and safeguard your information when you visit www.theherbocare.com, especially as a platform that offers herbal, Ayurvedic, and natural wellness products.
1. Information We Collect
a) Information Provided by You
When you place an order or interact with us, you may provide:
Name
Email address
Phone number
Address & delivery details
Health-related queries voluntarily shared for product suggestions
Payment information (processed safely through third-party gateways)
b) Automatically Collected Information
This includes:
IP address
Browser & device details
Pages viewed
Time spent on the website
Cookies & tracking data
c) Communication Data
If you contact us through WhatsApp, SMS, Email, or social platforms, we collect the details needed to respond.
2. How We Use Your Information
We use your information to:
Process and deliver herbal/AYUSH product orders
Provide customer support and product guidance
Share important updates about your order or account
Recommend natural wellness products based on your queries
Improve website performance and user experience
Send promotional updates (only if you opt in)
Maintain safety, security, and legal compliance
We do not use your information to make medical diagnoses or offer clinical advice.
All herbal product recommendations are general, not medical prescriptions.
3. Marketing Communication
With your permission, we may send offers and updates through:
SMS
WhatsApp
Email
RCS
Voice messages
You may opt out anytime.
4. Cookies & Tracking Tools
Cookies help us:
Remember your preferences
Show relevant herbal product suggestions
Improve browsing experience
You can disable cookies, but some features may not function properly.
5. Sharing Your Information
We never sell or trade your personal data.
We may share information only with:
Payment processors
Delivery partners
SMS/Email/WhatsApp service providers
Hosting & analytics platforms
Legal authorities (if required)
All partners follow strict confidentiality and data protection standards.
6. Data Security
As an herbal wellness platform, protecting customer trust is essential.
We use:
Secure servers
Encrypted connections (HTTPS)
Limited internal access
Regular security checks
Although we follow best practices, no online system guarantees complete security.
7. Your Rights
You may request to:
Access your personal data
Make corrections
Delete your account
Withdraw marketing consent
Know how your data is being used
Email us at support@theherbocare.com for any such request.
8. Health Information Disclaimer
If you share any information related to your health, lifestyle, or wellness goals, it is stored only to:
Provide general herbal product suggestions
Improve customer support interactions
We do not store sensitive medical records or use health data for analytics.
9. Data Retention
We retain your information only as long as necessary for:
Order processing
Customer support
Legal and tax compliance
After this period, it is deleted or anonymized.
10. External Links
Herbal/health articles or product sources may link to external sites.
We are not responsible for their privacy or content practices.
11. Children’s Privacy
Our products and services are intended for individuals 18+.
We do not knowingly collect data from minors.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements.
The latest version will always be available on this page.
13. Contact Us
For privacy-related questions or concerns: